Terms of service

Terms of Service

Welcome to MaisonCherrie. These Terms of Service apply when you visit our website or purchase products from our online store. By using our website or placing an order, you agree to these terms.

Our Store

MaisonCherrie is an online store operated by a registered Individual Entrepreneur in Georgia. We specialize in made-to-order phone cases and related accessories.

Our legal business and contact information is available through the Contact Information section of our website.

Products

We make every effort to display our products, designs and colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, and the production process.

Because many MaisonCherrie products are produced on demand, slight variations may occur between digital previews and the finished product.

Customers are responsible for selecting the correct phone model, personalization details, and other product options before completing an order.

Orders and Payment

Prices and available payment methods are displayed during checkout.

An order is considered successfully placed once checkout has been completed and payment has been accepted. We reserve the right to cancel or decline an order where reasonably necessary, including in cases of payment issues, suspected fraud, incorrect pricing, product unavailability, or information required to fulfill the order being incomplete.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

Made-to-Order Products

Our products are generally created after an order is placed. Because production may begin shortly after purchase, changes or cancellations cannot always be guaranteed once fulfillment has started.

Personalized products, including products made with custom initials, names, or other customer-selected personalization, may be subject to additional return restrictions as permitted by applicable law.

Shipping and Delivery

Processing times, estimated delivery times, tracking information, and other shipping conditions are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any consumer right that cannot lawfully be excluded or restricted under applicable law.

Customer Information and Privacy

We process personal information necessary to operate our store, process orders, provide customer service, prevent fraud, and fulfill our legal obligations.

Further information about how personal information is handled is available in our Privacy Policy.

Intellectual Property

Unless otherwise stated, MaisonCherrie branding, original designs, graphics, photographs, text, and other original website content are protected by applicable intellectual-property laws and may not be reproduced, distributed, or commercially used without authorization.

Website Availability

We aim to keep our website and services available and accurate, but we cannot guarantee uninterrupted access at all times. Maintenance, technical problems, third-party services, or circumstances outside our reasonable control may temporarily affect availability.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, services, or legal requirements. The version published on our website at the relevant time will apply, subject to applicable law.

MaisonCherrie may feature photos, videos, testimonials, or other content created by customers, creators, or collaborators. Some featured creators may have received complimentary products, PR gifts, discounts, or other benefits from MaisonCherrie. Where applicable, MaisonCherrie will identify material brand relationships in connection with the featured content. Content is used only with the creator’s permission or under the applicable usage rights.