Payment policy · Transaction security

Payment & security

How payment works on MaisonCherrie, who processes it, and how your payment details are protected.

Last updated: 19 October 2026

1. Accepted payment methods

The payment methods available for your order are those shown at checkout. They can differ by country and currency. We do not accept payment by any method that is not offered in checkout, and we will never ask you to pay by bank transfer, message or link outside our checkout.

2. Who processes your payment

Our online store runs on Shopify. Checkout is hosted by Shopify and payments are processed by approved third-party payment providers connected to that checkout.
Your card or wallet details are entered directly into the secure checkout or the payment provider's own payment page. MaisonCherrie does not manually collect, see in full, or store your full card number or security code in ordinary store operations.
Final authorization of every transaction is made by the payment provider and your card issuer. Your bank may ask you to confirm the payment, for example with 3-D Secure or in your banking app.
MaisonCherrie does not itself hold a PCI DSS certification. Card data security is handled by the checkout platform and the payment providers, which operate under their own security and compliance programmes.

3. Transaction security

All pages of this website, including checkout, are served over an encrypted HTTPS (TLS) connection.
Payment providers and the checkout platform may run automated fraud checks. An order that cannot be verified may be cancelled; if so, any amount charged is refunded in full.
Only the information needed to fulfil your order (such as your name, delivery address, email and order details) is shared with our fulfillment partners. Payment card details are not shared with them.
If you notice a payment you do not recognise, contact your bank and us at maisoncherriecase@gmail.com.

4. Amount, currency and when you are charged

The total you pay — product price, shipping and any taxes collected at checkout — is shown at checkout before you confirm the order.
You are charged in the currency shown at checkout. If that differs from your card's currency, your bank may apply its own exchange rate or fees.
Your payment is taken when you place the order. Some payment methods may first place an authorization hold that is then captured.
You receive an order confirmation by email after a successful payment. Please keep it.

5. Refunds

Refunds are made according to our Returns & Refunds policy and, where appropriate, to the original payment method used for the order. The time it takes for a refund to appear depends on your bank or payment provider. We do not refund in cash or to a different person's account.

Refund policy · Returns, withdrawal & refunds summary

6. Payment problems and disputes

If there is a problem with a charge or with your order, please contact us first at maisoncherriecase@gmail.com. We reply within 2 business days and can usually resolve it faster than a bank dispute. This does not limit your right to contact your bank or card issuer.