Store information

Business & fulfillment information

Who we are, what we sell, how an order works from checkout to your door, and what to do if something is not right.

Last updated: 19 October 2026

1. Who we are

MaisonCherrie is an online phone-case brand operated by individual entrepreneur Mariam Badzagua, registered in Georgia. MaisonCherrie creates the designs and sells the products directly to customers. MaisonCherrie is the seller of every product on this website and is responsible for product listings, customer service, order issues, returns, refunds and complaints.

Trade name
MaisonCherrie
Legal operator
Mariam Badzagua
Business type
Individual Entrepreneur
Identification code
62602016018
Country of registration
Georgia
Support hours
Monday–Friday, 10:00–18:00 (Georgia time, UTC+4)

2. What we sell

We sell physical phone cases with original MaisonCherrie designs, for the phone models listed on each product page. Some designs can be personalized (for example with initials or a name).

  • Each product page shows the product name, price, the available phone models, and the case type and material where the production partner provides them.
  • Please choose the exact phone model you own. A case made for one model will not fit a different model.
  • Colours can look slightly different on different screens. Small variations in print position are normal for made-to-order products.
  • Our cases are designed for everyday protection against scratches and minor bumps. They do not guarantee that a phone will survive every drop or impact.

3. How your order is made

Made-to-order fulfillment. We do not keep finished cases in stock. After you order, your case is produced, packed and dispatched by our production partner. The production location and carrier may vary by product and destination.

Our production partner does not sell to you and does not handle customer service. MaisonCherrie remains your seller and your single point of contact for everything about your order.

4. How to place an order

  1. Choose a design and select your exact phone model (and personalize it with the Personalize button, where offered).
  2. Add the case to your cart and go to checkout.
  3. Enter your email and delivery address. Checkout then shows the available shipping methods, the shipping cost and the total amount to pay, including any taxes collected at checkout.
  4. Choose one of the payment methods shown at checkout, review your order and confirm it with the payment button. Confirming the order means you are obliged to pay.
  5. You receive an order confirmation by email. When your order is dispatched you receive a shipping confirmation, with tracking where the carrier provides it.

If you notice a mistake in your order (wrong model, address or personalization), contact us immediately at maisoncherriecase@gmail.com.

5. Prices, taxes & payment

  • Product prices are shown on each product page in the currency of your selected country/region. The final total, including shipping and any taxes collected at checkout, is shown at checkout before you pay.
  • For deliveries outside the country where your order is dispatched from, your country may charge import VAT, customs duties or handling fees. These are not included in our prices unless checkout states otherwise, and are paid to the carrier or customs authority.
  • The payment methods available to you are the ones shown at checkout. Payments are processed by approved third-party payment providers. See Payment & security.
  • We only show discounts or promotions that are actually available. If a promotion has conditions, they are shown with it.

6. Delivery terms, time & price

Estimated delivery time = production time + shipping (transit) time.

  • Production: usually 2–5 business days after your order is confirmed.
  • Shipping / transit: starts after dispatch and depends on destination, production partner and carrier. As a guide: United States: Economy usually 4–8 business days or Standard usually 2–5 business days; Canada, Europe and other supported destinations usually 10–30 business days.
  • Delivery price: shipping is charged per order and depends on the destination, the shipping method and the number of items. Product pages show an estimate where available; the exact shipping charge is always shown at checkout before you pay.
  • Estimates, not guarantees: carrier operations, customs checks, public holidays, weather and peak seasons can cause delays. We do not promise a fixed delivery date.
  • Where we deliver: only to destinations offered at checkout. If your address cannot be selected at checkout, we cannot deliver there.
  • Destinations we do not ship to: Cuba, Iran, North Korea, Russia, Belarus, Ukraine (including the Crimea, Donetsk and Luhansk regions), Palestine (including the Gaza Strip), Ecuador and Syria. This list can change because of legal restrictions or carrier limitations.
  • Address accuracy: please check your delivery address carefully. If an order is returned because of an incomplete or incorrect address, contact us and we will help arrange re-delivery; re-delivery shipping may be charged.
  • Lost or late parcels: if your parcel has not arrived within the estimated window, contact us. We will investigate with our production partner and the carrier. If the parcel is confirmed lost or remains undelivered after the investigation, we can arrange a replacement or refund. Significant delays that do not amount to loss are reviewed individually and may qualify for an appropriate goodwill remedy, such as a partial refund or store credit.

Full details: Shipping policy.

7. Cancelling an order

Because every case is made to order, production starts soon after you order. To cancel, email maisoncherriecase@gmail.com as soon as possible with your order number.

  • If production has not started, we cancel the order and refund the full amount, including shipping.
  • If production has already started, a non-personalized order can still be returned after delivery under your 14-day right of withdrawal (section 8A).
  • Personalized orders cannot be cancelled once production has started (section 8B), except where the item is defective or not as ordered.

8. Returns, withdrawal & refunds

AStandard cases14-day right of withdrawal from the day you receive the item. No reason needed.
BPersonalized casesMade to your specifications, so the 14-day withdrawal right does not apply. Defects are still covered.
CDamaged, defective or wrongContact us with photos. We normally resolve these claims without requiring the case to be mailed back.

A. Standard (non-personalized) cases — 14-day right of withdrawal

  • You may withdraw from the purchase within 14 calendar days from the day you (or someone you name, other than the carrier) receive the item, without giving a reason.
  • To withdraw, send us a clear statement by email to maisoncherriecase@gmail.com, for example using the model withdrawal form below. Choosing your phone model from the options on the product page does not make a case personalized.
  • Please email us at maisoncherriecase@gmail.com before returning any item. We will review your request and provide the appropriate next steps. Where a return is required for a valid statutory withdrawal, we will tell you where and how to send it. The direct return cost is paid by the customer unless the law or our instructions say otherwise.
  • For a valid statutory withdrawal, we refund the amount required by applicable law to the original payment method. We may wait until the returned item, or acceptable proof of dispatch, is received where the law allows us to do so.
  • You may be responsible for any loss in value caused by handling the item beyond what is needed to check it.

B. Personalized and made-to-specification cases

Cases made to your specifications or clearly personalized (for example with your initials, name or uploaded text) are excluded from the 14-day right of withdrawal under the Law of Georgia on the Protection of Consumer Rights (Article 14). They cannot be returned because you changed your mind or because of a spelling or formatting error in the personalization you submitted. Please check spelling, initials, capitalization and the preview carefully before ordering. Your rights under section C still apply in full.

C. Damaged, defective or incorrect items

  • If an item arrives damaged, has a production defect, is the wrong model or design, or does not match the order, contact us with your order number and a photo of the item and the packaging.
  • Please contact us as soon as you notice the problem so we can resolve it quickly with our production partner. This does not limit any statutory rights you may have.
  • Send your order number and clear photos showing the issue. For a genuine defect, damage or wrong item, we normally do not require the case to be mailed back to Georgia.
  • Repair or replacement is the primary remedy where applicable. If replacement is impossible, unreasonable, not completed within a reasonable time, or would adversely affect you, an appropriate price reduction or refund may be available under applicable law.

How refunds are paid

Refunds go back to the original payment method used at checkout. How long it takes to appear on your statement depends on your bank or payment provider.

Full details: Refund policy.

9. Model withdrawal form

Complete and send this form only if you want to withdraw from your purchase of a standard (non-personalized) case. You can copy it into an email.

To: MaisonCherrie, Individual Entrepreneur Mariam Badzagua — maisoncherriecase@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number: ______________________

Product(s): ______________________

Ordered on: ______________   Received on: ______________

Name: ______________________

Address: ______________________

Date: ______________   Signature (only if sent on paper): ______________

10. If something isn't right

Email us at maisoncherriecase@gmail.com with your order number and a photo if it helps. We reply within 2 business days and will do our best to make it right, usually well within 14 days. This doesn't affect your statutory consumer rights.

If you have a problem with a payment, please contact us first — most issues can be solved faster directly than through a bank dispute.

11. Personalized items

Personalization is entered with the Personalize button on the product page and is sent securely with your order to our production partner. We print exactly what you submit, so check spelling, initials, capitalization and the preview carefully. If you spot a mistake right after ordering, email us immediately — if production has not started, we will try to correct it.

12. Reviews & creator content

Customer reviews shown on this website were left by customers of our Etsy shop and are reproduced as published there. We do not edit them to change their meaning. Some featured creators received complimentary MaisonCherrie products; their videos are shown with their permission.